Book Review: Results Without Authority

My school district has taken an interest in project management (PM) lately, and while principals have not been part of the PM training, I thought I would look into the field and see what I could learn to help in my work.

Results Without Authority by Tom KendrickThe book that rose to my attention is Results Without Authority: Controlling a Project When the Team Doesn’t Report to You: A Project Manager’s Guide, by Tom Kendrick of Hewlett-Packard. This book is written from squarely within the corporate world, and while Kendrick’s examples focus on the types of project work that you might expect to take place in a company like HP, I found it easy to make connections with the world of education.

I resonated with Kendrick’s experience of leading a cross-functional team, with many members from other departments. I have at least 7 employees in my building who don’t report to me, but to a central office supervisor. We must work together on numerous aspects of school operations, from student support programs to coordinating evening family events. While principals naturally have a certain amount of authority even over employees they do not directly supervise, the strategies Kendrick uses are very helpful for avoiding the overuse of positional power, which can damage relationships and result in minimal compliance.

Kendrick outlines three primary ways to influence and guide a project to ensure that you get results:

  1. Control through process – articulating and gaining agreement on how the work will be done (including how it will be monitored)
  2. Control through influence – using vision, relationship-building, rewards, celebration, and other non-coercive means of getting everyone on the team to do their part
  3. Control through project metrics – closely monitoring critical indicators of project health, and making adjustments when these indicators reveal a problem

Kendrick has a chapter on each of these aspects of controlling projects; these chapters are probably the most worthwhile for school leaders. There are are also chapters on project initiation, planning, execution, monitoring, and closure, but I found that these chapters got into details that don’t apply as directly to school leaders’ work.

However, one benefit of reading widely – beyond the field of education – is that one encounters concepts that are valuable to professionals in other lines of work. Thinking about these concepts from Kendrick’s book may help me better define what needs to be done for a given school initiative. For example:

  • Deliverables – clearly defined products or documents that will be the end result of the project, e.g. a piece of software, a written manual, or a physical object that will be manufactured to exact specifications. In education, a deliverable might be a curriculum document, a service delivery model and schedule, or a written plan.
  • Control – Kendrick uses the term control not in the sense of power or authority, but in the sense of manageability; to control a project is to keep it from spiraling into an unworkable mess. Making sure the work is realistic (in terms of timeline and budget) is essential for control.
  • Metrics – specific measurements that indicate whether a project is trending in the right direction. While schools almost universally focus on “data,” the way Kendrick describes the use of metrics is much more diagnostic and linked to planning rather than judgments of success or failure. Are we on schedule to meet our next deadline? Is something costing much more than we anticipated?
  • Sponsorship – in order to succeed with a project that may require more authority than you have, it’s essential that the project have an executive sponsor who can insist that you get the support you need. In a small district, this will likely be the superintendent; in a larger district, it may be another central office executive leader. The sponsor needs to know the purpose and plan for the project, and to needs to be kept in the loop as the project unfolds and changes.

Should you read Results Without Authority? Kendrick’s chapters on process, influence, and metrics are probably worth reading, even if it takes a bit of effort to make the connection between corporate PM and your work as a school leader. The rest may be worth skimming, as the remainder of the text is not particularly easy to get through. Kendrick gives good examples from actual projects, and the book features helpful diagrams, but it’s a fairly technical read.

Here’s another review of Results Without Authority, with detailed summaries of each chapter.

Regardless of whether Results Without Authority makes it onto your bookshelf this year, I highly recommend taking time to read widely within and beyond the field of education. You will doubtless find, as I did, many helpful concepts and insights that you’d never have encountered otherwise.

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My Essential Mac Applications

I will be upgrading my laptop’s hard drive soon, and I thought this would be a good opportunity to share a list of the Mac applications I plan to keep:

  • Microsoft OfficeWord, Excel, PowerPoint, Entourage. Poorly written, but essential, especially for email and calendar sync with Exchange Server.
  • OmniFocus for keeping track of tasks
  • Evernote – my virtual file cabinet, for effortlessly keeping track of all information (text, photo, and otherwise)
  • iTunes – essential for backing up the iPhone
  • Firefox – increasingly the web browser is where work is done, and Firefox is the best.
  • TweetDeck – the best Twitter client.
  • OmniOutliner – a powerful outlining tool – much better than Microsoft Word. I will need to manually copy this, as I’m also upgrading OS X to Snow Leopard, but it’s not included
  • VLC Media Player – a free, universal media player. More useful than QuickTime.
  • Aperture, reluctantly – it’s out of date, but it has all of my photos trapped inside. Waiting for Aperture 3 to come out to upgrade.
  • Fetch – FTP application.
  • Caffeine – keeps the computer from going into “sleep” mode when you don’t want it to.
  • UpOneLevel.app – a little script that adds a folder navigation keyboard shortcut for Finder.
  • Curio – a great project planning tool, like a digital creative space. I use it for planning professional development.
  • JungleDisk – for accessing backup data stored on Amazon Web Services.
  • Skitch – a quick screen capture utility. Lets you annotate and publish/export screen captures very easily.
  • Skype – I’d like to start using Skype to talk to people around the world, but I haven’t done so in years.
  • TextWrangler – the best text/html file editor, capable of handling just about any plaintext file.
  • Transmission – for managing large file transfers.
  • Handbrake – for converting video from old to new formats.
  • Quicksilver – a keyboard-based launching utility. They just released a Snow Leopard-ready version, after a long time without any new releases.

OS X Snow Leopard by Adam Smith

There are of course tons of other applications on my computer now, but I don’t think I’d go to the trouble of reinstalling them unless I had a specific reason.

What applications – Mac, Windows, or otherwise – do you find essential? If your computer was erased tomorrow, what would you reinstall immediately?

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Varied and Complex

The student is the focal point of our work as teachers. We believe the lives of students should be shaped in dramatically better ways because of the power and wisdom revealed through high-quality curriculum. In a less complex—less human—world, teaching might simply be telling young people what’s important to know. In such a setting, students would say, “I see. Thanks.” And the world would go forward.

But human beings are varied and complex. The varieties and complexities demand every bit as much study from the teacher as does curriculum content. …the best teachers are mindful that teaching is judged by successful learning and that learners will inevitably and appropriately influence the effectiveness of the art we practice.

–Tomlinson & McTighe, Integrating Differentiated Instruction + Understanding By Design, p. 12-13

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Review: School Reform from the Inside Out

I’ve been reading Richard Elmore’s School Reform from the Inside Out for several months, and wanted to post a summary of the various essays and papers that make up the book. Some of the chapters are academic articles, while others are the kind of article you might find in Phi Delta Kappan.

School Reform from the Inside Out - cover image
1. Getting to Scale with Good Educational Practice

In chapter 1, Elmore argues that plenty of “change” occurs in schools, but it is almost always distant from the instructional core, where teachers, students, and academic content interact. He asserts that good teaching should not be seen as a personal trait, but a public issue of professional practice, and suggests that specific structures are needed to take effective practices to scale.

2. Building a New Structure for School Leadership

In this chapter, Elmore argues that most school leaders are products of the systems they are trying to reform, and thus lack the ability to lead significant change. He describes the “buffering” and “loose coupling” that prevent education policy reform from having much of an impact on the instructional core, noting that instructional improvement is left largely to individuals acting alone.

Improvement, then, is change with direction, sustained over time, that moves entire systems, raising the average level of quality and performance while at the same time decreasing the variation among units, and engaging people in analysis and understanding of why some actions seem to work and others don’t.

Leadership is the guidance and direction of instructional improvement. p. 57

Elmore directly critiques the idea that teaching is a private, intuitive, idiosyncratic matter, and proposes structures for improving the capacity and performance of everyone within the system.

3. Bridging the Gap between Standards and Leadership: The Imperative for Professional Development in Education

Elmore describes a yawning gap between what we know about effective professional development and how we actually conduct PD in schools and districts. PD is, he says, an essential tool in the process of large-scale improvement, which requires

…focus, knowledge, persistence, and consistency over time.

Professional development is the set of knowledge- and skill-building activities that raise the capacity of teachers and administrators to respond to external demands and to engage in the improvement of practice and performance” (p. 104).

Elmore also introduces the concepts internal accountability and capacity for improvement, which are discussed at length in chapters 4 and 7, respectively.

4. When Accountability Knocks, Will Anyone Answer?

This chapter is a qualitative study of various conceptions of accountability, as found in a number of schools Elmore and his co-authors visited. Pseudonymous school portraits occupy much of this very long chapter. Three related key concepts are responsibility, expectations, and accountability, which refer to self-, peer-, and externally imposed pressure to perform at a certain level or act in a certain way. When these three pressures are aligned, schools have greater capacity for improvement.

5. Unwarranted Intrusion

This brief chapter argues that the federal government does not have the capacity to support the reforms it mandated under No Child Left Behind. Elmore suggests that NCLB over-invests in testing and under-invests in capacity-building.

6. Change and Improvement in Educational Reform

In this chapter, Elmore draws together many of his earlier assertions about how to address the challenges of accountability and improvement in public education. He suggests that, fundamentally, teachers and administrators do not know how to improve the schools they are working in:

Shifts in policy improve teaching and learning only if they are accompanied by systematic investments in the knowledge and skills of educators. p. 211

7. Doing the Right Thing, Knowing the Right Thing to Do: The Problem of Failing Schools and Performance-Based Accountability

Elmore suggests in this final chapter that improvement is not a smooth, linear process, and that the AYP targets set under NCLB have no basis in the reality of how schools that are improving actually improve. Rather than improve a consistent amount each year, schools improve, then plateau for a while as they struggle to comprehend their next-level challenges.

Schools build capacity by generating internal accountability – greater agreement and coherence on expectations for teachers and students – and then by working their way through problems of instructional practice at ever-increasing levels of complexity and demand. At each successive stage, the work at the next stage can look impossible. This process has to be managed by people with expertise, and informed by people who have worked with schools confronting similar problems in other settings. Right now no infrastructure exists outside of a few opportunistic state and local examples to provide continuous support to failing schools. p. 254.

Conclusions

School Reform from the Inside Out offers no shortage of critique to policymakers, teachers, and educational leaders, but Elmore combines his critique with clear prescriptions about how to address the challenges we face in improving the performance of our schools. As a collection of essays, this book repeats some of the same arguments and concepts, and lacks the organization and flow of a book with purposefully sequenced chapters, but the essays are organized well, and the final three chapters draw together Elmore’s various arguments into a clear set of recommendations about how to policy and practice can work together to improve student learning.

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Getting Started with Data Teams Presentation – WASA Summer Conference 2009

Linked below are the documents from my presentation at the WASA/AWSP 2009 Summer Conference in Spokane, WA. Use the contact form if you have any questions or would like more information. Thanks to everyone who participated.

Data Team Cycle Template

Data Team Cycle Process Reflection

PowerPoint Presentation – Getting Started with Data Teams

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The Human Side of School Change

Some favorite quotes from Robert Evans’ The Human Side of School Change:

Many organizational experts are discarding what they see as an overreliance on “hyperrationality.” This means abandoning traditional long-range master plans – with their specific goals and time lines and their extensive use of statistical measurement – in favor of much more pragmatic, adaptable approaches that acknowledge the nonrational, unplannable aspects of organizational life and the importance of being ready to respond to external change. Strategic planning emphasizes, among other things, adapting to the organization’s environment, setting medium-range goals (two to three years), and conducting performance assessments that rely on the judgment of leaders instead of on statistical measurements. p. 14-15

The conviction of an advocate, even a powerful one, inspires resistance if it simply dismisses the inevitable dilemmas of implementation. … It is not that innovators should not have deep convictions but rather that they must be open to the realities of others, to the necessary modifications their ideas will undergo as others encounter them – and to the delays this will surely cause. p. 16-17

…threat occurs not only if a principal condemns a teacher’s methods as outmoded and inadequate, for example, but simply if he endorses and supports a new and different approach. This alone is enough to redefine proficiency. p. 33

We should anticipate that the enthusiastic embrace of change and the rapid transformation of norms and values will be rare, an exception to be wondered at. Not only should we see school culture as a force acting against change, we should also remember that this opposition is sensible, even when the necessity for change may seem compelling from an external perspective. No institution can readily abandon the deep structures on which its very coherence and significance depends. Thus, we find repeated at the collective level the same conservative impulse we saw among individuals – an impulse as vital as it is profound and which reform, if it is to succeed, must respect. p. 50

Disconfirmation can engender so much fear and loathing – so much that people often dismiss the information as irrelevant, which lets them repress any anxiety or guilt. This is why in many schools and organizations disconfirming data about performance exist for a long time but are denied or devalued: “If the change…threatens my whole self, I will deny the data and the need for change. Only if I feel that I will retain my identity or my integrity as I learn something new or make a change, will I be able to even contemplate it” (Schein, 1992, p. 300). What is also needed is to reduce the anxiety surrounding change, the fear of trying. p. 57

…reformers who press staff to innovate have already assimilated the reform and found their own meaning in it. They have already worked out a reformulation of purposes and practices that makes sense to them, which may have taken them months or years to accomplish and may have caused them real distress. Denying others the opportunity to make a similar journey, criticizing them for not responding to explanations about change, dismissing their resistance or hesitation as ignorance or prejudice expresses arrogance and contempt for the meaning of other people’s lives (Marris, p. 155). p. 63

While time does not permit me to write a full review, I greatly enjoyed Evans’ insights on the nature of organizational change, the reasons for and ways to address faculty resistance, and varying perspectives on school improvement.

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Results Now Chapter 1: The Buffer

Schmoker says in Results Now that the single greatest obstacle to major improvement in our schools is what he calls “the buffer.”

Results Now

The buffer is, simply put, the unspoken norm in the education profession that no one will question what teachers teach, or how well they teach it. The buffer is ostensibly a matter of professionalism and trust, since teachers should, in theory, be trusted to teach well.

Ironically, Schmoker says, this is highly unprofessional – tens of thousands of educators working each day with virtually no oversight, guidance, or monitoring to ensure that students are receiving high-quality instruction.

Reflecting on my experience as a teacher, I can say that no one knew or seemed to care what I taught. Annual evaluations were taken seriously, but did not occur often enough to lead to major improvements in my teaching. And even these formal observations were not seen in the context of ongoing instructional growth, but as a required opportunity to say some nice things about my teaching and make one or two suggestions for improvement.

Some of my teaching was downright bad, such as the days when I would spend a few minutes before school reviewing the lesson and pull out last year’s materials. The scary thing, which I realized during my third or so year, was that no one noticed anything unusual on those days. I was not happy teaching poorly, and tried to hold myself to higher standards, but the message was clear: I could be virtually as lazy and careless as I wanted, and no one would say anything about it. My colleagues would even commiserate with me when I came in less than prepared. Professional autonomy led to unprofessional behavior.

I have little doubt that Schmoker is right in saying this is the reality in most classrooms and schools. Because of this dire situation, there is also a powerful opportunity for improvement. Leaders must know the curriculum, and ensure that it’s being taught. They must know the strengths and weaknesses of their staff, and take appropriate steps to address weaknesses and celebrate strengths.

Schmoker will offer more specific advice on how to achieve this leverage in later chapters, but the message of chapter 1 is unequivocal: we cannot remain agnostic or laissez-faire about the quality of teaching any longer.

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Results Now: Introduction

From the Introduction to Mike Schmoker’s Results Now:

…historic improvement isn’t about “reform” but something much simpler: a tough, honest self-examination of the prevailing culture and practices of public schools, and a dramatic turn toward a singular and straightforward focus on instruction. p. 2

…most – though not all – instruction is mediocre or worse…educators in overwhelming majorities have agreed that there is indeed a yawning gap between the most well-known, incontestably essential practices and the reality of most classrooms. p. 2

The changes that will have the most impact on student learning require only reasonable efforts and adjustment, not more time. As Collins writes, greatness can be achieved “without increasing the number of hours we work.”

Perhaps our chief obstacle is the prevailing perception that because most educators work hard and with dedication, we are within reason doing most of what’s necessary for good schools. This is simply not the case. The system itself has prevented even the most talented and industrious among us from seeing this pronounced gap between poor and effective practices. p. 4

Be prepared: Section 1 contains a frank criticism of typical schooling. The purpose here is not to discourage but to point to how existing funds of time, talent, and money are being misdirected. That is, they are being diverted from our greatest opportunity for better schools: a simple, unswerving focus on those actions and arrangements that ensure effective, ever-improving instruction. p. 5

…the key components of effective schools are “not a mystery,” even though they are exceedingly rare. Teachers themselves agree that these practices are widely known, that they can and should be carried out by people in any school and with current levels of funding – and that these practices can demonstrate how additional funding and higher teacher salaries could leverage even greater improvements. p. 5-6

The school [that made tremendous achievement gains] set goals and identified areas of weakness. The staff made arrangements for teachers to work regularly in teams to share, prepare, assess, and then adjust their teaching on the basis of formative assessment results – a virtual definition of a true professional learning community. Along with these steps, school leaders employed the talents of their best teachers – their in-house experts – to coach their colleagues toward better practices. p. 6

Schmoker makes the case, as the above quotes illustrate, that school leaders can bring about dramatic improvements in a short period of time by making certain high-leverage changes in instructional leadership. He wastes no time in pointing out opportunities for serious improvement, and marshals convincing statistics and vignettes to make the case that change is not only possible, but an ethical mandate.

The first opportunity to improving our schools: eliminating “the buffer.” Schmoker tackles the buffer in chapter 1.

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Results Now – Coming Soon

I will be posting excerpts, commentary, and questions for reflection as I work through Mike Schmoker’s powerful book Results Now over the next few weeks.

Results Now

This clear, concise book was a 2006 ASCD Comprehensive Member book, and has become very popular among school and district administrators.

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Eduleadership Store Launches

The Eduleadership Store is now available, in partnership with Amazon.com.

If you have recommendations for items to be featured in the store, please leave a comment.

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